FAQ's

How do I place my Order?

Buy an artwork on Eyemage Gallery is easy. Just click on the Shop Now button, give your Shipping & Billing address and place the order! Our payment gateway allows you to pay by Credit Card, Debit Card and Net Banking. If you would like to pay by any other means, please give us a call and speak to anEG (Eyemage Gallery) team member.

What is the authenticity proof that I get my with my purchase?

Eyemage Gallery is a first and most importantly, a platform for the promotion of beautiful, original art. To help you prove authenticity, and for you to be able to sell in your artwork in the future, Eyemage Gallery issues you with an authenticity certificate from the artist that looks like this, on the purchase of any art, of our partner artists.

What happens if I ‘follow’ an artist?

If you follow an artist on Eyemage Gallery, you will receive an email every time that artist puts up new works for sale. If you are interested in adding a work by a specific artist, this is a good way to ensure you don’t miss out on a new work added on EG.

What is staff recommends?

At Eyemage Gallery we are all passionate about art. We go through hundreds of good artworks everyday, but there are a few that we completely fall in love with! ‘Staff recommends’ is what we think are amazing pieces of art, from our point of view.

Are all these works of art originals?

All artwork on Eyemage Gallery is original art. In some cases, in addition to making the original available for sale, the artists have also made open edition prints available on paper and canvas. You can see all the wokrs available as prints.

What are prints?

Prints are reproductions of an original artwork, printed on paper or canvas. Prints are a great buy for someone wishing to start collecting art, as they are affordable and low maintenance. Buy a print of a great piece of original art if you really want to see how art can transform a room or a space.

Prints, Original Art, Buy ArtWhat is a promo code?

If you are a registered collector on Eyemage Gallery, you could receive Promo Codes from us. We offer promo codes to discerning and valuable customers so they can take advantage of a special discount or a scheme. Promo codes may be given to you for a particular artist, a popular lot no, a specific time period etc. or any other item. You can receive them over SMS, email or on the site itself, so keep your eyes open for them!

How do I use a promo code?

If you receive a promo code from Eyemage Gallery – whether over email, SMS or on the site itself – you can enter the details at the time of check-out to get a discount. Remember, you can’t use the same promo code more than once, and each promo code comes with an expiry date, so remember to use it before it expires.

I don’t know what to buy.How can I get some help with choosing art?

Eyemage Gallery tries to help you choose art carefully through many features on our site. Remember, there is no ‘right’ way to select art, so you should just choose what appeals to you.
First, try using our filters on the Artworks section. They let you shortlist artworks by colour, placement etc, which will really help narrow your choices down. As you browse, use the ‘share’ button to compile a list of favourites that you can, share with someone else. Once you’ve narrowed your choices down even further, try browsing through to see what it looks like, and really visualize the artwork in your home. If you still need help, get in touch with us through our art advisory team, who’ll come back to you with a shortlist.

What is art advisory?

There may be times when despite all your efforts, you haven’t found a piece of art that really speaks to you. Or, you may have a specific need in mind – like matched pieces, or some specific artist – that you couldn’t trace on the site. Or you may be an interior designer who needs a large number of artworks to do up an entire home or office space. Whatever your need, our art advisory team will help you find, shortlist, visualize and finally purchase the art of your dreams. We will take your requirements, identify and shortlist works, and even create a lookbook, so you can find the right piece of art.

How do I choose between different mediums like Baryta Paper, Silver Halide etc?

It is true that different mediums all have qualities unique to each of them. For example, each artist have their unique medium. Itg depends on which art is appealing to you.
However, at Eyemage Gallery, we’d always recommend that you choose a piece of art not by the medium but on the basis of how it speaks to you. Keep in mind though, that different mediums require different kinds of care and handling, so you might want to eliminate choices on this basis. For example – moist and humid climates aren’t the best environments for paper works, and they’ll need to be glass mounted. 
Other than these considerations, purchase a piece of art that you like and enjoy. 

Will the photograph on the site be the same as it will look in real life?

The photographs on the Eyemage Gallery site go through many quality checks before it is uploaded, so it’s as close to the original as you’ll get in a photo form. If anything, the work will usually look better in reality. However, the impact of art depends on many different things - the size, the mount, the frame, the light received on the surface, and many other factors.

Prints

What are prints?

Prints are reproduction of an original artwork, printed on paper or canvas. Prints are a great starting point for someone wishing to start collecting art as they are affordable and low maintenance. Buy a print of a great piece of original art if you really want to see how art can transform a room or a space. However, prints will never have the same impact as the original artwork, not the least because the medium and size are different than the original. Also, they don’t have intrinsic value, and so can’t be looked upon as investments.
What are open edition prints? How are they different from limited edition prints?
Open edition prints are reproductions of an original piece of art on paper or canvas, and can be re-printed as long as the artist wishes them to be available. .On the other hand, limited edition prints are printed by the artist who is a print maker and usually prints a limited series. These prints can be etchings, wood cuts, lithographs, or serigraphs. They are hand printed by the artist and normally are numbered as ‘ 1 of 10’, ‘2 of 10’ etc.. These are as good as original works of art.

Will I know if a print is on paper or canvas before buying it?

IYes of course, we have option for you to select on our website. If you don’t understand any of them, do get in touch with us before buying something!

Why should I buy a print?

Prints are a great way to start collecting art. The prints sold on Eyemage Gallery are a great place to get started! Prints are a great way to change the mood of a room, brighten up a space, or try something new if you’re still uncertain of buying the original.

What is staff recommends?

At Eyemage Gallery we are all passionate about art. We go through hundreds of good artworks everyday, but there are a fewthat we completely fall in love with! ‘Staff recommends’ is what we think are amazing pieces of art, from our point of view.

How big are prints usually?

On Eyemage Gallery, print sizes vary, depending on artist, we have options for you select depending on your requirement.

Are the prints framed?

Yes, the prints will be shipped to you with frame if needed. You can also avail just the print as a roll.

Couriers and Delivery

How long will it take for me to receive my ordered artwork?

The anxiety around receiving a couriered artwork can indeed be great. Depending on where you are in the world, the delivery of your artwork will take approximately 7-15 days from the time that you place the order. We will do our best to keep you informed at every stage, and you will be notified of the courier details by email and SMS. In most cases, you can also track the shipment online.

When will I receive my order?

The anxiety around receiving a couriered artwork can indeed be great. However, Eyemage Gallery has a Studio2Home feature and your artwork will be sent to you straight from the our studio or seller’s home. Depending on where you are in the world, the delivery of your artwork will take approximately 7-15 days from the time that the artist dispatches it. We will do our best to keep you informed at every stage, and you will be notified of the courier details. In most cases, you can also track the shipment online.

How do I know if the artist has sent my artwork?

Eyemage Gallery tries its best to get your artwork to your home as soon as possible. You will receive SMSs and Emails from us at every stage of the process, but don’t forget to ensure that your contact details with us are updated, and correct!

I have received my order, now what?

Once you’ve received your artwork and are satisfied about its arrival, the authenticity certificate and courier condition, you need to confirm the receipt of your order to us. We would love to hear your feedback at this point – both on the artwork, as well as on the EG experience. Please also do try to send us pictures of your art in its new home! You can email us at gallery@eyemage.photography.

I have received the artwork but it is damaged. Now what should I do?

We know you’re disappointed about receiving an artwork that has been damaged in transit. Don’t worry, all you need to do is send us photographs of the artwork, indicating the nature of the damage at gallery@eyemage.photography. We will assess the claim and issue you a credit note if found valid.

What happens if the artwork is damaged in transit?

There is always a small chance that an artwork can damaged in transit. In case the buyer claims that the artwork was damaged in transit, Eyemage Gallery will investigate the claim. If we find the claim valid, the buyer will be instructed to send the artwork back to us. To avoid such a scenario, we recommend that you use one of our recommended and pack the artwork carefully, and as per our guidelines.